Hi Jefferson, This is unlikely but, by any chance are you accessing the OTRS site through a proxy? If so, do you have the option of bypassing the proxy?
It certainly seems like the user that runs the webserver is having permission problems. Are you running a Windows or Linux version? What type of installation did you run? Was it the pre-built package or the source package? If it was the source package it may be that you need to give the webserver user permissions to the OTRS install directory as well as the OTRS user. You've probably already done this but just in case e.g. otrs.SetPermissions.pl /opt/otrs --otrs-user=otrsuser --web-user=apache--otrs-group=otrsuser--web-group=apache Kind regards, Rory On 31 May 2011 17:27, Jefferson Davis <jda...@standard.k12.ca.us> wrote: > BUMP > > ------------------------------ > *From: *"Jefferson Davis" <jda...@standard.k12.ca.us> > *To: *"User questions and discussions about OTRS." <otrs@otrs.org> > *Sent: *Friday, May 27, 2011 9:47:58 AM > *Subject: *[otrs] Permission denied errors on index.pl in admin section > > > Various items will not allow access any longer since migrating to 3.0.x, > I've run the otrs.SetPermissions script multiple times, no joy. No problems > getting at sysconfig, but editing/deleting queues, responses, etc are > blocked with "You don't have permission to access /otrs/index.pl on this > server." Interestingly I AM able to add new, just can;t edit or delete. > WTH? > > I now have an issue with new ticket notifications being duplicated. > > Where else can I look? > > We are running/forcing to https via apache redirect, if thaht's germain, > though I've also tried it in http and same results, so I am kind of > discounting THAT as the issue. > > I'm somewhat open to doing a fresh install, migrating only the agent and > customer LDAP stanzas from my 2.x config, but would prefer to NOT go through > that effort if possible. > > Checked the DB permissins as well, the otrs user has full rights to the > entire DB. apache error logs have been inconclusive. > > I really like this system but upgrading/moving it could be easier. > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > > > Jefferson K Davis > Technology and Information Systems Manager > Standard School District > 1200 North Chester Ave > Bakersfield, CA 93308 > 661.392.2110 ext 120 (office) > 661.392.0681 (fax) > http://district.standard.k12.ca.us > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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