There are some potential problems with password saving since OTRS v3.x uses java (I'm still on v2). This is well documented on mozilla's website; depending on the specifics it is correctable. -LQ ----- Original Message ----- From:jan.dre...@bertelsmann.de To:otrs@otrs.org Sent:6/6/2011 5:10 Subject:[Spam] Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password
Hi, I have the same problem here with *FF_4.0.1* and *OTRS_3.0.8* - no autofill on index.pl. Autofill on customer.pl works though. So I really suspect the javascript on the login page for agents (yes, there IS javascript, as you will see if you disable js e.g. with the NoScript AddOn ...). I just checked with a blank new FF-profile: There is no autofill even without any active FF-AddOns or any other saved password. Gruß Jan Dreyer -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of "LQ Marshall" Sent: Saturday, June 04, 2011 8:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password * Check password cache doesn't have multiple references... Firefox doesn't fill the user name and password if you have multiple names and passwords stored for a website (domain). If the user name field is not empty then you may need to use the Delete key to clear the user name field and then the Down key should open the drop down list. * Doesn't seem to be an OTRS Issue... This doesn't seem to be an OTRS problem. OTRS does not use javascript for the user login & unless you've modified the site code the browser password save feature works. If I may suggest that you take a look at... http://kb.mozillazine.org/Password_only_filled_after_entering_user_name ... if the above isn't helpful. Last suggestion is to check with a Mozilla support group. gl ----- Original Message ----- From:Marius Vaitiekunas <mariusvaitieku...@gmail.com> To:"User questions and discussions about OTRS." <otrs@otrs.org> Sent:6/4/2011 4:20 Subject:[Spam] Re: [otrs] Firefox does not remember otrs agent password On Sat, Jun 4, 2011 at 6:50 AM, "LQ Marshall" <qmarsh...@inetspace.net> wrote: > Did you verify that firefox has not been told to not remember > passwords for OTRS; I've never had trouble settomg FF to remember > userpasses. -LQ > I was not clear enough. Firefox remembers a password (I can see in a preferences), but it does not autofill it. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
