Any thoughts Gurus? :) Thanks and Best Regards, Muhammad El-Sergani.
On Wed, Jun 22, 2011 at 12:56 PM, Muhammad El-Sergani <mserg...@gmail.com>wrote: > Dear all, > > There seems to be something wrong, when I reply to an email (from OTRS) > that one other Agent wrote before me. > > The scenario goes as this: > 1- Customer sends email > 2- Agent replies > 3- I (Agent) reply back to the Agent.. my intention is to follow up on what > my colleague had just wrote earlier > 4- In my email, the TO is set to the Customer (OK), and the CC is also as > per the original email (OK)... but in my email body it says the following: > > ---- Message from Customer --- > > From: Customer > To: Customer > Cc: Original CC > Subject: Re: > Date: 2011-06-22 08:57:00 > > Agent email body. > > When it should show the following: > > ---- Message from Agent --- > > From: Agent > To: Customer > Cc: Original CC > Subject: Re: > Date: 2011-06-22 08:57:00 > > Agent email body. > > Any help with this? > > Thanks and Best Regards, > Muhammad El-Sergani. > >
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