On 20/06/11 17:30, otrs-requ...@otrs.org wrote:
Date: Sun, 19 Jun 2011 20:35:22 +0200
From: Roy Kaldung<r...@kaldung.com>
Subject: Re: [otrs] Is it possible to hide the CUSTOMERS button?
To: "User questions and discussions about OTRS."<otrs@otrs.org>
Message-ID:<aab46773-6181-4520-a49d-e84e15333...@kaldung.com>
Content-Type: text/plain; charset=us-ascii
On Jun 19, 2011, at 7:48 PM, Charles<o...@catcons.co.uk> wrote:
> Hello:-)
>
> We are not using the Customers facility. Is it possible to suppress display of the CUSTOMERS button to give a cleaner interface for our agents?
>
Check out the agent's group permissions to the customer frontend module
Regards,
Roy
-- Roy Kaldung
Thanks Roy :-)
That was a good clue. It turns out on an as-installed system, the
CUSTOMERS button is displayed for users with a RW relation with the
admin or users groups.
That doesn't jive with the helpful text for RW: "Full read and write
access to the tickets in this group/queue".
The configuration that effects the observed behaviour is found on
otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend::Admin::ModuleRegistration;SysConfigGroup=Framework;#
On that page, Frontend::Module###AdminCustomerUser has:
Groups: admin and user.
Groups ro: empty.
Incidentally, on the same page, NavBar -> Name is the value used to
generate the CUSTOMERS string; this allows organisations that do not
have customers (for example clients or members) to change the string to
suit.
Best
Charles
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