On 20.07.2011 00:43, Robert Woodworth wrote: > Im pretty sure the double slash is causing the permissions problem.
No, that's not the problem. Perl - the language OTRS is programmed with - can handle this: entwicklung@ubuntu:~/community$ perl -e 'open my $fh, ">", ".//test.txt"; print $fh "hallo\n";' entwicklung@ubuntu:~/community$ cat test.txt hallo > Anyone know where to look ? You should run bin/otrs.SetPermissions.pl with your settings. In many cases it looks like rb@test:~$ cd /opt/otrs/ rb@test:/opt/otrs$ perl bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=wwwdata --otrs-group=otrs --web-group=wwwdata /opt/otrs In OTRS <= 2.4.x the program has an other name and the parameters are different. When you run this script it sets all permissions needed to run OTRS. > ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Tue Jul 19 > 15:33:23 2011 > > Message: Can't write > '/opt/otrs/var/tmp/CacheFileStorable//CacheInternalTicket/5ec70085363cb17f98 > f495d25c39dd12': Permission denied - Renée -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
