On Jul 27, 2011, at 10:08 AM, nik...@iandapp.com wrote:
> Hello,
>
> I am trying to configure so the agents only have a filtered list of ticket
> types to chose from when creating a ticket.
>
> I want to filter the list based on what group the user belongs to. It
> could probably work with sorting based on the queue as well I think, but
> that is the second option.
>
> This is my ACL.
>
> $Self->{TicketAcl}->{'ACL-Name-Filter-Agents-Tickets-Type-IncidentManager'}
> = {
> Properties => {
>
> User => {
> Group_rw => ['Incident Management Severalnines',],
> }
> },
>
> PossibleNot => {
> # possible ticket options
> Ticket => {
> Type => ['[RegExp]^.*',], #Clear the list first
> },
> },
>
> Possible => {
> # possible ticket options
> Ticket => {
> Type => ['Incident',], #Adding the ticket types
> },
> },
> };
>
> What am I doing wrong? I have done similar things for the customerweb and
> it works.
>
> I have tried setting the properties for the agents front-end modules as well.
>
> This is a showstopper for me right now, hope anyone is able to help out
Hi Niklas:
Use the queue instead of the ticket in the section Possible/PossibleNot.
At the time of using the ticket creation mask the ticket still not exist.
hth, Roy
--
Roy Kaldung
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