Hi there,
Are there any way to have our own defined form of reference for the tickets? I 
want to have a reference for hardware ticket like Re.hw00002, for exemple.

Regards,
Xiaoxing

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Reply via email to