Hi,
Any opinions about the method of ticket creation? We would like to
allow the customer to set the priority or SLA when creating a ticket.
It would be easy to do using the customer portal, but less convenient
than allowing e-mail ticket creation (especially for screen shots).
Using e-mails implies developping an Outlook template, deploy it, and
make sure OTRS can get the priority or SLA from the e-mail content.
Thanks,
Ugo
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