Hi, yes, you can discard by setting "X-OTRS-ignore", but handle with care, as these mails get discarded.
You may take a look to http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ also, to get handled ooo-replys. It's written for OTRS 2.4.X, but should work for 3.0.X similar, I think. Regards Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rory Gesendet: Dienstag, 2. August 2011 14:05 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Ignore message with a certain string in the subject Hi Paul, In the Admin section you should be able to create a Postmaster filter using a regular expression that will filter mails like that to the junk queue. I'm not sure if you can simply discard the mails. More info on filtering at; http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html Kind regards, Rory On 2 August 2011 10:15, <paul.andurna...@aviva.ro<mailto:paul.andurna...@aviva.ro>> wrote: Hello, Is there an option to ignore certain e-mails from users ( automated responses, out of office etc... ) ? The subject would have a certain string in it " out of office " and we would like for the OTRS to ignore those messages ( not to create new tickets ). Regards, [cid:image001.jpg@01CC511F.9AFA9050] Please don't print this e-mail unless you really need to. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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