What does your otrs log say? On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote:
> I have a CentOS 5.5 i686. > Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 > I have a problem which appears sometimes. I can't close a ticket. > I open a ticket, click a "Close" button and get a new window for closing a > ticket. > But when I have filled a form and click button "Send", the window doesn't > close. It stays open and empty. > If I close this window and refresh a page of ticket, I see that I have added > a new note "Close", but a ticket has status "OPEN". > > In a several time of this procefure, a ticket will be closed. And if I > restart a apache (httpd) service, a ticket will be closed at once when I > click "Send" in Closing window. > So, how I can solve this issue?
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