Hello Robert, I don't know your conf, but I used to have this problem. I believe it was caused by tickets being locked after any action done. Can you confirm if this is the case?
Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth <robe...@a10networks.com>wrote: > Im trying to figure out why some tickets stay closed and yet others re open > themselves. > Any troubleshooting ideas ? > > I set the ticket to closed-successful and a little while later its reopened > all by itself. > I know I misconfigured something, but I cant find the error. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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