Le 2011-08-18 05:20, Muhammad El-Sergani a écrit :
Never worked with SLA's, but maybe u need some sort of Generic agent , as well as Postmaster filters?
I already did the Postmaster filters, but I wonder how I should make the Generic agent task.
Maybe something like: Tickets of SLA 1 and not of Priority 1, then set Priority =1 Tickets of SLA 2 and not of Priority 2, then set Priority =2 [...] ? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
