Your cell phone isn't trying to connect to 192.168.1.13. If your exchange server isn't listening on that IP address, you won't connect. Troubleshoot by trying to telnet/putty from the otrs box to 192.168.1.13:110 (port 110). If you can't connect, neither can OTRS.
On Sun, Sep 18, 2011 at 9:15 PM, Wayne Green <wgr...@concordiaselma.edu>wrote: > Thanks for the prompt response. I am able to perform a fetch with IMAP but > not POP3. It is not firewalled on either machine and I can do a fetch from > my cell phone as POP3. > > Thanks, > > > -----Original Message----- > From: otrs-boun...@otrs.org on behalf of "LQ Marshall" > Sent: Sun 9/18/2011 7:49 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Error fetching mail from Exchange Server > > On Sep 18, 2011 17:54, Wayne Green <wgr...@concordiaselma.edu> > wrote: > <snip> > Message: POP3: Can't connect to 192.168.1.13 > > Key line is right there. > > Can your OTRS server see the exchange? Is POP3 service firewalled? Is your > OTRS server firewalled? Is POP3 enabled on exchanged? Is the account enabled > for POP3 service? <etc...etc> > > Troubleshoot and resolve the connection problem. > > LQ Marshall > -- Paper is Good, Pass it On > > On Sep 18, 2011 17:54, Wayne Green <wgr...@concordiaselma.edu> > wrote: > > > > > > > > > > > > > > > I am getting the following error when fetching mail from our exchange > server: > > > > Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: linux Time: Sun Sep 18 16:39:52 > 2011 Message: POP3: Can't connect to 192.168.1.13 Traceback (26209): Module: > Kernel::System::MailAccount::POP3::Fetch (v1.8) Line: 128 Module: > Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: > Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63 Module: > Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31 > > > > The Exchange server is configured for POP3 Access and the mail account is > active. Any assistance would be greatly appreciated > > > > Thanks, > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
