Hello,
I’m trying to understand how to make RPC requests to OTRS. By now, I’ve been
able to make RPC requests with simple answers (such as
CustomerUserObject->CustomerName or TicketObject->TicketCreate) but I’m stuck
trying to get complex data (such as TicketObject->ArticleGet).
I’ve initialized SOAP::Lite with “trace => 'all'”, so I can get debug info.
I have two cases. In the first case, I try to get TicketObject->ArticleGet
providing ArticleID and UserID. In this case, XML response has the information
about the article, but my perl var only has the first component. When I declare
the var as an array, it only has one element and it contains the same first
component.
In the second case, I try to get TicketObject->ArticleGet providing TicketID
and UserID. In this case, XML response has the information about the ticket and
its 2 articles, but my perl var only has the info about the first article.
Can anyone show me how to correctly get this info using RPC? I guess my perl
is wrong, but I don’t see where...
Next you can see my perl code and the XML response for each case. perl output
and debug info has been stripped of redundant lines that are not relevant to
the problem
case 1: TicketObject->ArticleGet providing ArticleID
perl code
use SOAP::Lite( 'autodispatch', proxy => 'http://my_host/otrs/rpc.pl' ,
trace => 'all');
my $User = 'soap_user';
my $Pw = 'soap_password';
my $RPC = Core->new();
my %Article = $RPC->Dispatch( $User, $Pw, 'TicketObject',
'ArticleGet', ArticleID => $_[0], UserID => 1)
|| die "Failed to get article: $!";
print "size of hash: ". keys (%Article) ."\n";
while ( my ($key, $value) = each( %Article ) ){
print "$key => \n";
print "\t$value\n";
}
perl output
size of hash: 1
Age =>
debug info
SOAP::Lite::call: ()
SOAP::Serializer::envelope: ()
SOAP::Serializer::envelope: new
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Transport::HTTP::Client::send_receive:
HTTP::Request=HASH(0x10ecf1c)
SOAP::Transport::HTTP::Client::send_receive: POST
http://soticprotrs02v.ssib.es/otrs/rpc.pl HTTP/1.1
Accept: text/xml
Accept: multipart/*
Accept: application/soap
SOAP::Lite::call: ()
SOAP::Serializer::envelope: ()
SOAP::Serializer::envelope: Dispatch soap_user soap_password
TicketObject ArticleGet ArticleID 9 UserID 1
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Transport::HTTP::Client::send_receive:
HTTP::Request=HASH(0x10ea654)
SOAP::Transport::HTTP::Client::send_receive: POST
http://soticprotrs02v.ssib.es/otrs/rpc.pl HTTP/1.1
Accept: text/xml
Accept: multipart/*
Accept: application/soap
Content-Length: 823
Content-Type: text/xml; charset=utf-8
SOAPAction: "/Core#Dispatch"
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
<soap:Body>
<Dispatch xmlns="/Core">
<c-gensym4 xsi:type="xsd:string">soap_user</c-gensym4>
<c-gensym6
xsi:type="xsd:string">soap_password</c-gensym6>
<c-gensym8
xsi:type="xsd:string">TicketObject</c-gensym8>
<c-gensym10
xsi:type="xsd:string">ArticleGet</c-gensym10>
<c-gensym12 xsi:type="xsd:string">ArticleID</c-gensym12>
<c-gensym14 xsi:type="xsd:int">9</c-gensym14>
<c-gensym16 xsi:type="xsd:string">UserID</c-gensym16>
<c-gensym18 xsi:type="xsd:int">1</c-gensym18>
</Dispatch>
</soap:Body>
</soap:Envelope>
SOAP::Transport::HTTP::Client::send_receive:
HTTP::Response=HASH(0x1547ed4)
SOAP::Transport::HTTP::Client::send_receive: HTTP/1.1 200 OK
Connection: close
Date: Wed, 19 Oct 2011 10:08:54 GMT
Server: Apache/2.2.3 (CentOS)
Content-Length: 11151
Content-Type: text/xml; charset=utf-8
Client-Date: Wed, 19 Oct 2011 10:08:55 GMT
Client-Peer: 10.215.240.99:80
Client-Response-Num: 1
SOAPServer: SOAP::Lite/Perl/0.714
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
<soap:Body>
<DispatchResponse xmlns="/Core">
<s-gensym861 xsi:type="xsd:string">Age</s-gensym861>
<s-gensym863 xsi:type="xsd:int">782743</s-gensym863>
<s-gensym941
xsi:type="xsd:string">ArticleID</s-gensym941>
<s-gensym943 xsi:type="xsd:int">9</s-gensym943>
</DispatchResponse>
</soap:Body>
</soap:Envelope>
SOAP::Deserializer::deserialize: ()
SOAP::Parser::decode: ()
SOAP::SOM::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::SOM::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Transport::HTTP::Client::DESTROY: ()
SOAP::Parser::DESTROY: ()
SOAP::Transport::DESTROY: ()
SOAP::Serializer::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Deserializer::DESTROY: ()
SOAP::Lite::DESTROY: ()
-------------------------------------------------------
case 2: TicketObject->ArticleGet providing TicketID
perl code
use SOAP::Lite( 'autodispatch', proxy => 'http://my_host/otrs/rpc.pl' ,
trace => 'all');
my $User = 'soap_user';
my $Pw = 'soap_password';
my $RPC = Core->new();
my $ArticleIndex = $RPC->Dispatch( $User, $Pw, 'TicketObject',
'ArticleGet', TicketID => 4, UserID => 1)
|| die "Failed to get article: $!";
print "size of hash: ". keys (%$ArticleIndex) ."\n";
while ( my ($key, $value) = each( %$ArticleIndex ) ){
print "$key => $value\n";
}
perl output
size of hash: 2
Age => 1044565
ArticleID => 2
debug info
SOAP::Lite::call: ()
SOAP::Serializer::envelope: ()
SOAP::Serializer::envelope: Dispatch soap_user soap_password
TicketObject ArticleGet TicketID 4 UserID 1
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Transport::HTTP::Client::send_receive:
HTTP::Request=HASH(0x10eab94)
SOAP::Transport::HTTP::Client::send_receive: POST
http://soticprotrs02v.ssib.es/otrs/rpc.pl HTTP/1.1
Accept: text/xml
Accept: multipart/*
Accept: application/soap
Content-Length: 822
Content-Type: text/xml; charset=utf-8
SOAPAction: "/Core#Dispatch"
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
<soap:Body>
<Dispatch xmlns="/Core">
<c-gensym4 xsi:type="xsd:string">soap_user</c-gensym4>
<c-gensym6
xsi:type="xsd:string">soap_password</c-gensym6>
<c-gensym8
xsi:type="xsd:string">TicketObject</c-gensym8>
<c-gensym10
xsi:type="xsd:string">ArticleGet</c-gensym10>
<c-gensym12 xsi:type="xsd:string">TicketID</c-gensym12>
<c-gensym14 xsi:type="xsd:int">4</c-gensym14>
<c-gensym16 xsi:type="xsd:string">UserID</c-gensym16>
<c-gensym18 xsi:type="xsd:int">1</c-gensym18>
</Dispatch>
</soap:Body>
</soap:Envelope>
SOAP::Transport::HTTP::Client::send_receive:
HTTP::Response=HASH(0x154802c)
SOAP::Transport::HTTP::Client::send_receive: HTTP/1.1 200 OK
Connection: close
Date: Wed, 19 Oct 2011 09:55:11 GMT
Server: Apache/2.2.3 (CentOS)
Content-Length: 9034
Content-Type: text/xml; charset=utf-8
Client-Date: Wed, 19 Oct 2011 09:55:12 GMT
Client-Peer: 10.215.240.99:80
Client-Response-Num: 1
SOAPServer: SOAP::Lite/Perl/0.714
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
<soap:Body>
<DispatchResponse xmlns="/Core">
<s-gensym1663>
<Age xsi:type="xsd:int">1044565</Age>
<ArticleID xsi:type="xsd:int">2</ArticleID>
</s-gensym1663>
<s-gensym1665>
<Age xsi:type="xsd:int">1044565</Age>
<ArticleID xsi:type="xsd:int">13</ArticleID>
</s-gensym1665>
</DispatchResponse>
</soap:Body>
</soap:Envelope>
SOAP::Deserializer::deserialize: ()
SOAP::Parser::decode: ()
SOAP::SOM::new: ()
SOAP::Data::new: ()
SOAP::Data::new: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::SOM::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Transport::HTTP::Client::DESTROY: ()
SOAP::Parser::DESTROY: ()
SOAP::Transport::DESTROY: ()
SOAP::Serializer::DESTROY: ()
SOAP::Data::DESTROY: ()
SOAP::Deserializer::DESTROY: ()
SOAP::Lite::DESTROY: ()
Kind regards,
Juan Clavero Almirón
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