On 10/19/11 4:14 PM, Garabed Yegavian wrote: > Is there a way to have a group get all emails from a ticket. I do not > want the communication to get locked between one person rather have it > be a group effort in solving the issues. We are using this internally only. > > > > Example: If I create a ticket I want it to broadcast to all technical > people in the group. I want anyone to be able add to that ticket and > when they do it should update the whole team. It seems as if the > communication gets locked between the creator and the owner
Hi, for allowing a group to add to a ticket check for RequiredLock in the SysConfig, e.g. Ticket::Frontend::AgentTicketNote###RequiredLock and set it to No. For updating the team use the NotificationEvents like ArticleCreate, ArticleSend etc. hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
