I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?
Thank you, Garabed Yegavian 323.465.6772 x3414 -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: Thursday, October 20, 2011 5:00 AM To: otrs@otrs.org Subject: otrs Digest, Vol 37, Issue 28 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Ticket Assignment (Roy Kaldung) ---------------------------------------------------------------------- Message: 1 Date: Wed, 19 Oct 2011 17:15:40 -0700 From: Roy Kaldung <r...@kaldung.com> Subject: Re: [otrs] Ticket Assignment To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <4e9f682c.2090...@kaldung.com> Content-Type: text/plain; charset=ISO-8859-1 On 10/19/11 4:14 PM, Garabed Yegavian wrote: > Is there a way to have a group get all emails from a ticket. I do not > want the communication to get locked between one person rather have it > be a group effort in solving the issues. We are using this internally only. > > > > Example: If I create a ticket I want it to broadcast to all technical > people in the group. I want anyone to be able add to that ticket and > when they do it should update the whole team. It seems as if the > communication gets locked between the creator and the owner Hi, for allowing a group to add to a ticket check for RequiredLock in the SysConfig, e.g. Ticket::Frontend::AgentTicketNote###RequiredLock and set it to No. For updating the team use the NotificationEvents like ArticleCreate, ArticleSend etc. hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 37, Issue 28 ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
