Hi, Tried Event Notifications?
//M On Oct 21, 2011, at 12:18 PM, Márton Krisztián <marton.kriszt...@office.mta.hu> wrote: > Hi, > > > > I would like to create an automatic reply message when the admin closes a > customer-ticket the system to send an email to the user to about fact of > close. > > In Auto Response Management I not find a option what can I use it. Only > (follow up, reject,reject/new ticket) option. > > If a make a new auto response I can’t set that send it after close. > > > > Thank you, > > Krisztian > > > -- > Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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