If I would like to have everyone in my technical support group notified whenever there is any change/update to a ticket. How do I need to set my notification event so that this occurs?
Currently I have the following settings: Notification Group - "Technical Support" Event - I am not sure what to select here, I need it to notify the Technical support group anytime there is anything going on with this ticket. :| Subject - <OTRS_AGENT_SUBJECT> Text - <OTRS_AGENT_BODY> Thank you, Garabed Yegavian [cid:image001.png@01CC9562.624A6C80]<http://www.firelinebroadband.com/> 323.465.6772 x3414
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