On Dec 2, 2011, at 6:09 PM, "Parag Bhalerao" <parag.bhale...@cybertech.com> wrote:
> Hello Team, > > In the ticket window I want to add a chat button which will activate an > external chat client. I was wondering how I can, > 1. Add a new button (or link) > 2. Include customer chat ID (that can be mapped to customer ID) in the URL > > Any thoughts? Hi You can add customized links via the Customer user backend. See the mapping section in the documentation http://doc.otrs.org/3.0/en/html/customer-user-backend.html You have to include the chat ID from the data source to use it in the link. Regards, Roy -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
