Hi,
Search "Agent rights in Admin-Area" in archive mailing list. I ask the
same few month ago and michiel beijen said :
"You should go to Admin > SysConfig > Framework >
Admin::ModuleRegistration. Now add the groups you want to the module
registration for Admin.
Now go to Admin > SysConfig > Ticket > Admin::ModuleRegistration, here
you find the auto response and responses registrations. Again, add the
permission groups you need to these registrations."
Regards
Claude
-------- Message original --------
Sujet : [otrs] Delegating the management of Response Templates
De : Olivier Macchioni <olivier.macchi...@wingo.ch>
Pour : User questions and discussions about OTRS. <otrs@otrs.org>
Date : 13/12/2011 09:10
Hello,
I'd like to delegate the management of Response Templates - typically editing
those templates - to one of our Agents.
Is there a way to do so without granting him full Admin rights?
Thanks,
Olivier
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
