Nils, thank you for the response. I look forward to trying this software out!
Andy On Tuesday, 12-13-2011 on 8:31 pm Nils Leideck wrote: > Hi Andy, > > On 13.12.2011, at 20:06, Andy Graybeal wrote: > > > I'm wondering if there is a way I can have a repeating task schedule for > > any of my assets? Or if not directly done with the OTRS-ITSM software, > > maybe it has the ability to export ICAL stuff? > > > > The operations guy and myself would like help keeping track of his > > preventive maintenance on every asset in our building that needs maintained. > > > > A task might be done every 6 months, every month, or every 10 years. > > Just create a ticket for the task itself, put in the "CMDB Task Queue”, set > the state to "pending reminder” for 6 months, unlock the ticket ... done. > > If the reminder date has been reached, all agents assigned/subscribed/allowed > to this queue will get the reminder message with being annoyed by these > tickets during their daily work. > > This way you can even organize the tasks in a very easy common and daily used > way :-) > > Cheers, Nils > -- > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
