Hello Shawn, Thanks for the tip, I had earlier set *PostmasterFollowUpSearchInBody* to yes, and now I've set *PostmasterFollowUpSearchInReferences* to yes as well.
Any other tips that might be important? Thanks //M On Thu, Dec 15, 2011 at 9:02 AM, Shawn Beasley <shawn.beas...@otrs.com>wrote: > Look to Core::Postmaster for more details. > > On Dec 15, 2011, at 7:21 , Muhammad El-Sergani wrote: > > > Hi all, > > > > Is there any other method beside the ticket hook for OTRS to identify a > ticket as a follow up for one of its tickets? > > We have some customers who keep removing our ticket number from the > subject header (for no obvious reason, and believe me, we always try to > educate them to always include the ticket number) and would like to know if > it's possible for OTRS to identify a ticket's follow up by other than the > ticket hook and/or number. > > > > Thanks > > //M > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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