Hi Andy,

On 15.12.2011, at 20:56, Andy Graybeal wrote:

> I'm wondering if AuthSyncModule creates users that authenticate with LDAP but 
> don't exist in OTRS?  Or do I need to create the user manually in OTRS and 
> simply use LDAP to auth.

You need to configure AuthModule AND AuthSyncModule, then the users username, 
firstname, lastname and email address is created and/or synced from LDAP to 
OTRS.

Cheers, Nils
-- 
http://webint.cryptonode.de / a Fractal project

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