hi luca Do you need remove an agent or a customer ?
For an agent is a bit difficult, because in OTRS you can put an agent 'not active' but you can't cancel him. A definitive delete, requires access the OTRS DB and delete by hand the account if no ticket or change (for ITSM) is assigned to him. regards Stefano Boccanera 2011/12/28 Luca Domenella <luca.domene...@bwinparty.com> > Hi all,**** > > ** ** > > how can i search on the mailing list archive ? I haven’t found a way…**** > > ** ** > > I need to know a way to cancel a user from otrs**** > > ** ** > > Best regards,** > > *Luca Domenella***** > > T: +39 0698962316 > E: luca.domene...@bwinparty.com**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- * Stefano Boccanera*
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