I’ve installed and configured OTRS to work with AD, and have gotten it to grant access to members of two specific groups (basically by duplicating the existing directives). I’d like to assign OTRS-roles and/or queue affinity based on this. Ideally, I’d create a group structure similar to this:
OTRS_Admin, OTRS_Agent, OTRS_Queue1 and OTRS_Queue2. Users that’s a member of the OTRS_Admin group would be assigned to the Admin group, the users that are member of OTRS_Queue1 group would be assigned queue access and so on. In the default/suggested settings, there’s a directive that’s called AuthSyncModule::LDAP::UserSyncInitialGroups that adds the user to the “users” group. How can I make that happen for only one of the groups, and then do the same for another? Best regards Jørn-Stian Lønsetteig
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