I'm using the Import/export module, to generate the report of the CI on the system.
Only need to set tow templates for each CI Class. one for import has only the info for the charge, and the export includes the header and the ID of the CI. Redgards. 2012/2/2 Alan Murrell <amurr...@rcav.org> > Hello. > > I am trialling OTRS (ITSM 3.0.4) for our organisation and so far loving > what I am seeing. My favourite part if the "Config Item" module for > tracking computers, locations, networks, etc. > > I have to occasionally submit detailed reports on the PCs in our > organisation, but more than just how many; things like how many per > department, etc. > > I am new to creating reports, and hope someone can point me in the right > direction (or tell me what I am looking to do is not possible) > > I have created a report that gives me the total number of computers and > laptops in the database, but I cannot see any options for creating a > report that lists each individual computer (in "Production" or > otherwise) with it's name and other details. > > Is this possible to do with the "Statistics" module, or will I likely > have to seek an alternate solution. The information is of course in the > database; it is just a matter of pulling it out. > > Thanks, in advance, for your help and advise. > > -Alan > > This e-mail is intended only for the individual named above. Any > distribution, use or copying of this e-mail or the information it contains > by other than an intended recipient is unauthorized. If you have received > this e-mail in error, please delete immediately. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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