You are wellcome. Regards
2012/3/9 Juan Manuel Clavero Almirón <juanm.clav...@ibsalut.es> > Hi Alvaro,**** > > fair enough, I just need it in OTRS 3.0**** > > so thanks for your comments, I’ll proceed to change them**** > > ** ** > > Kind regards,**** > > *Juan Clavero Almirón* > > *Gestiò d’Identitats, Firma i Custòdia* > > *Oficina de Tecnologies, Informació i Comunicacions (OTIC)* > > *Servei de Salut de les Illes Balears* > > * * > > *C/ de les Escoles, s/n - **07181 Bendinat - Mallorca*** > > *Telf. +34 971.42.65.30* > > ** ** > > *De:* Alvaro Cordero [mailto:alv...@gridshield.net] > *Enviado el:* jueves, 08 de marzo de 2012 15:46 > > *Para:* User questions and discussions about OTRS. > *Asunto:* Re: [otrs] Decision Result values**** > > ** ** > > Hello Juan Manuel, I have to look at It closer, I have modified it in OTRS > 2.4 and 3.0 without issues, but haven't seen it close yet in 3.1**** > > ** ** > > Regards. **** > > 2012/3/8 Juan Manuel Clavero Almirón <juanm.clav...@ibsalut.es>**** > > Hi Alvaro,**** > > thanks for your quick answer.**** > > I’m afraid FreeTextFields can only be translated from OTRS 3.1, with > DynamicFields. Or, at least, this is what I understand from > http://bugs.otrs.org/show_bug.cgi?id=7706**** > > Our main interest is not the translation, but remove so many options and > leave only the ones that we need... **** > > So, do you know if there is any logic in the OTRS:ITSM system that > requires that a decision result like ‘Pre-approved’ exists? Can I remove it > safely?**** > > **** > > Kind Regards,**** > > *Juan Clavero Almirón***** > > *Gestiò d’Identitats, Firma i Custòdia***** > > *Oficina de Tecnologies, Informació i Comunicacions (OTIC)***** > > *Servei de Salut de les Illes Balears***** > > * ***** > > *C/ de les Escoles, s/n - **07181 Bendinat - Mallorca***** > > *Telf. +34 971.42.65.30***** > > **** > > *De:* Alvaro Cordero [mailto:alv...@gridshield.net] > *Enviado el:* miércoles, 07 de marzo de 2012 20:07 > *Para:* User questions and discussions about OTRS. > *Asunto:* Re: [otrs] Decision Result values**** > > **** > > Hello Juan Manuel, **** > > **** > > Decisión Result is a FreeText Field (# 16) so you can add as many as you > want and remove them also, what you shouldn't do is to change the name of > the field, but it can be traslated.**** > > **** > > Regards.**** > > 2012/3/7 Juan Manuel Clavero Almirón <juanm.clav...@ibsalut.es>**** > > Hi all,**** > > we don’t need so many options in Decision Result and we’d like to have > them changed. **** > > Is it safe to remove options and translate them? **** > > Is there any logic that needs the options to be named as they are now?**** > > We are using OTRS:ITSM 3.0.5 and we are not planning to update to 3.1 > anytime soon**** > > **** > > Thank you**** > > *Juan Clavero Almirón***** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > > **** > > **** > > -- **** > > ___________________________**** > > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > > **** > > ** ** > > -- **** > > ___________________________**** > > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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