Message: 2 Date: Fri, 30 Mar 2012 09:15:57 +0200 From: Cyrille Bollu <cyrille.bo...@belnet.be> Subject: Re: [otrs] Question about To: otrs@otrs.org Message-ID: <4f755dad.9090...@belnet.be> Content-Type: text/plain; charset="iso-8859-1"
Hi ! I find a way to change the displayed subject: you can change the SYSCONFIG -->> Ticket::Frontend::OverviewSmall###ColumnHeader -->> Change the option to "TicketTitle" With that option always the subject of the ticket is shown and not the article subject of the last customer. Best regards, Steffi ############################################################################## Hi, AFAIU, you don't reply to tickets; instead, you reply to article. So, you reply to the sender of the article, not the ticket's owner. For what regard the subject, I believe it's related to this design. But I haven't yet figured it out clearly. I also find it counter-intuitive, but I don't know if it is configurable. BR, Cyrille Le 29/03/2012 11:53, s.krue...@aswo.com a ?crit : > Hi ! > > I?ve a question about a certain behavior in the otrs views. > > Why does the "customer" and "subject" in theview "my locked tickets" > changed, when I get a respond-email to a ticket, where the sender of > that email is not equal to the customer of that ticket ? > > Example: > The customer of the ticket ist "t.mus...@xx.com". I send an email to > user "m.t...@xxx.com". > When I get the answer from "m.t...@xxx.com" the name (From) in the > view "my locked tickets" changed from "t.mus...@xx.com" to > "m.t...@xxx.com". > Is that normal ? What?s the reason ? > Can I change that , so that always the customer ot that ticket is > displayed !? > > Thanks, Steffi > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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