Run: *crontab -l -u otrs | egrep -v '^#|^$'*
The default output must be like this: MAILTO="root@localhost" 20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null 30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null */20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null 45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null 10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null **/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null* 01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null 55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null 35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null You may edit the */opt/otrs/var/cron/postmaster_mailbox* and change the default time. Than you restart the Otrs Crontab. */opt/otrs/bin/Cron.sh restart otrs* Best regards. *Dilson Tomé Rainov * On Tue, Apr 10, 2012 at 10:37, Luca Domenella <luca.domene...@bwinparty.com>wrote: > Hi all,**** > > ** ** > > i dont know why, but the emails are fetched every hour instead of every 10 > minutes…**** > > the crontab is correctly configure the get them very 10 minutes… (the > default otrs crontab)…**** > > ** ** > > any idea ?**** > > ** ** > > regards,** > > *Luca Domenella***** > > T: +39 06 98962316 > M: +39 3426919354**** > > E: luca.domene...@bwinparty.com**** > > *bwin Italia* > Via Adolfo Ravà, 124 > 00142 Roma (RM)**** > > www.bwinparty.com**** > > **** > > This email and any attachments are confidential, and may be legally > privileged and protected by copyright. If you are not the intended > recipient dissemination or copying of this email is prohibited. If you have > received this in error, please notify the sender by replying by email and > then delete the email completely from your system. > > Any views or opinions are solely those of the sender. This communication > is not intended to form a binding contract unless expressly indicated to > the contrary and properly authorised. Any actions taken on the basis of > this email are at the recipient's own risk.**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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