Hi Philippe, It would be probably the best to take a look in the OTRS log (which can be in a file or in syslog, depending on your configuration) and check and see what is happening around 00:10 AM. -- Mike
On Mon, Apr 16, 2012 at 16:24, Martignier, Philippe <philippe.martign...@wipo.int> wrote: > Hi there, > > > > I have the default queue (one that was created by the installation) named > “Raw”. This queue is set to “inactive” and no email address is linked to it. > > > > What is strange is that I have now 13 tickets in that queue. All these > tickets have been created at 00:10 am but on different days. > > > > For each of these 13 tickets I can find a duplicated one that was created > one day before, around 2.40 am. This duplicated one is the one to keep as > it is placed in the correct queue. > > > > We received around 300 tickets per day, so it is not a big amount of ticket > to handle but I am still wondering why these tickets are created in the raw > queue … specially because I understand OTRS delete the email once the ticket > is created. > > > > I verified with our IT if it was not our fault (that the email was > re-created by a backup procedure for example), but it is not the case. > > > > Any help welcome! > > > > Thanks > > > > Philippe > > > > Philippe Martignier > > Communications Division > > Customer Service Center > > Email : philippe.martign...@wipo.int > > Phone : 00 41 022 338 72 36 > > Building : NC > > Office : 3, 316 > > > > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
