Are you by any chance trying to log in after completing the web based installer?
From the documentation: "Congratulations! Now the installation of OTRS is finished and you should be able to work with the system (see Figure below). To log into the web interface of OTRS, use the address http://localhost/otrs/index.pl from your web browser. Log in as OTRS administrator, using the username 'root@localhost' and the password 'root'. After that you can configure the system for your needs. " -- Mike On Mon, Apr 16, 2012 at 16:41, Steven Carr <sjc...@gmail.com> wrote: > What are you trying to login to? > > OTRS has a demo... http://www.otrs.com/en/products/help-desk/online-demo but > other than that you would need to download and install/configure the OTRS > system on your own server. > > Steve > > > > > On 15 April 2012 22:29, Rey Segura Nubia Andrea <andrea....@fsfb.org.co> > wrote: >> >> plase i need my user because i know that my password ir 123 but i dont >> know how is my user? >> >> my mail is andrea....@fsfb.org.co >> ________________________________________ >> De: OTRS Team [en...@otrs.com] >> Enviado el: domingo, 15 de abril de 2012 03:14 p.m. >> Para: Rey Segura Nubia Andrea >> Asunto: [Ticket#2012041542022911] OTRS registration >> >> Thank you very much for completing your registration! >> >> As the inventor and largest service provider of the world-leading service >> management solution OTRS, we provide professional services to our customers. >> >> In order to assure the usage of your OTRS, we strongly recommend to sign a >> Service Subscription with the OTRS Group. >> >> A subscription gives you the following key benefits: >> >> * Direct access to the team of OTRS experts >> * Discounts on Custom developments and migrations >> * Up to 4 Add-Ons <http://www.otrs.com/en/solutions/subscriptions/> >> free of charge: >> * Multi-Level Service >> Selection<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-on-multiserviceselect/> >> * Escalation >> Suspend<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-on-escalation-suspend/> >> * Dependent Selection >> Boxes<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-on-dependent-selection-boxes/> >> * Clipboard Image >> Paste<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-on-clipboard-image-paste/> >> * Dashboard Overview >> Filter<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-on-dashboard-overview-filter/> >> * Exclusive access to Feature >> Add-Ons<http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/> >> >> For details about the Subscription, please have a look at: >> http://www.otrs.com/solutions/subscriptions/ >> >> >> Best regards, >> >> OTRS AG >> >> Norsk-Data-Straße 1 >> >> 61352 Bad Homburg >> >> Germany >> >> >> >> T: +49 (0) 6172 681988 0 >> >> F: +49 (0) 9421 56818 18 >> I: http://www.otrs.com/ >> >> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT >> ID: DE256610065 >> Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), >> Christopher Kuhn >> >> >> Get Connected ! Everything in sync with OTRS 3.1 >> Be an early bird with our special offer: OTRS Help Desk 3.1 >> Special<http://www.otrs.com/index.php?id=2361> >> >> >> >> >> Mensaje de Confidencialidad: Este mensaje de correo electrónico y los >> archivos anexos que contenga son de uso exclusivo de las personas o >> entidades que aparecen como destinatarios. Este mensaje puede contener >> información confidencial, de uso reservado y protegida legalmente. Si usted >> ha recibido este correo por equivocación tiene completamente prohibido su >> utilización, copia, impresión, reenvío o cualquier otra acción que divulgue >> su contenido o el de los archivos anexos. En este caso, por favor notifique >> al remitente acerca de la equivocación cometida y elimine este correo >> electrónico de sus sistemas de almacenamiento. Gracias. >> >> Confidentiality Notice: This e-mail and any files transmitted with it are >> for the sole use of the intended recipient(s). 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