Thanks Robert. I had actually done so sometime ago and ended up with some OPAR package which didn't help much, and thought the world had ended there :D
Anyways, I've search Google and I believe my quest is solved in one of the top three results, will further investigate this and work on it ... GIYF! Thanks //M On Sat, May 5, 2012 at 11:57 AM, Robert Poreba <poreba.rob...@googlemail.com > wrote: > Muhammad, > > I think you are looking for ticket templates > Just google it and you will find few ways to add them > > Sent from my iPad > > On 2 May 2012, at 12:03, Steven Carr <sjc...@gmail.com> wrote: > > I seem to recall reading an article somewhere (no idea where though) that > you can pass the various variables in as arguments to the main > AgentTicketEmail interface and it will then populate the email form, you > could then use SysConfig to add in a new Menu Item which had these > variables predefined in the URL. > > Steve > > > On 2 May 2012 10:56, Muhammad El-Sergani <mserg...@gmail.com> wrote: > >> Hi all, >> >> Any thoughts on the below? >> >> Thanks >> //M >> >> >> >> On Sat, Apr 21, 2012 at 10:23 AM, Muhammad El-Sergani <mserg...@gmail.com >> > wrote: >> >>> Hi all, >>> >>> I'd like to have the option of having more than one template when >>> sending out new emails. I understand this is possible for responses only, >>> but not for new emails. >>> Our OTRS is used for bidirectional communication with customers and >>> suppliers, meaning, it's not just used to receive complaints from our >>> customers, but rather for our team to open complaint tickets with our >>> suppliers. >>> >>> That being said, we need to send out specific emails sometimes to some >>> people, and others to some people. >>> >>> Is that possible using OTRS out-of-the-box, or do we need to install >>> some sort of external plugin? And which? >>> >>> Thanks >>> //M >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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