Hi ALL, I would like to add CC mail list in the customer portal like Agent Email ticket. Any suggestion ...
Thanks, Subha On Wed, Jun 6, 2012 at 1:47 PM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. 3.0.13 rpm not available for Red Hat systems (Ugo Bellavance) > 2. [#21]: 3.0.13 rpm not available for Red Hat systems > (Daniel Perez) > 3. Re: [#21]: 3.0.13 rpm not available for Red Hat systems > (David Boyes) > 4. [#21]: 3.0.13 rpm not available for Red Hat systems > (Daniel Perez) > 5. Re: 3.0.13 rpm not available for Red Hat systems (Michiel Beijen) > 6. Re: 3.0.13 rpm not available for Red Hat systems (Ugo Bellavance) > 7. ticket number in new mail ticket (Thomas Mueller) > 8. ticketID vs ticket numer (Andy Wodfer) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 05 Jun 2012 08:09:33 -0400 > From: Ugo Bellavance <u...@lubik.ca> > Subject: [otrs] 3.0.13 rpm not available for Red Hat systems > To: otrs@otrs.org > Message-ID: <jqkstt$727$1...@dough.gmane.org> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hi, > > I got this announcement this morning: > > > http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3013/ > > But the rpm is not available for RH systems: > > http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/ > > -> otrs-3.0.13 not available > > Thanks, > > Ugo > > > > ------------------------------ > > Message: 2 > Date: Fri, 02 Mar 2012 13:10:02 +0000 > From: "Daniel Perez" <daniel.pe...@grupoversia.com> > Subject: [otrs] [#21]: 3.0.13 rpm not available for Red Hat systems > To: otrs@otrs.org > Message-ID: <1330693802.4f50c6aae7...@kayakotest.com> > Content-Type: text/plain; charset="us-ascii" > > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120302/39311c56/attachment.html > > > > ------------------------------ > > Message: 3 > Date: Tue, 5 Jun 2012 09:16:59 -0500 > From: David Boyes <dbo...@sinenomine.net> > Subject: Re: [otrs] [#21]: 3.0.13 rpm not available for Red Hat > systems > To: Daniel Perez <daniel.pe...@grupoversia.com>, User questions and > discussions about OTRS. <otrs@otrs.org> > Message-ID: > < > 03ff351977a6114a9e3bc166d58e936d0391881...@dfw1mbx18.mex07a.mlsrvr.com> > > Content-Type: text/plain; charset="utf-8" > > Will one of the list admins please unsubscribe this address? > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Daniel Perez > Sent: Friday, March 02, 2012 8:10 AM > To: otrs@otrs.org > Subject: [otrs] [#21]: 3.0.13 rpm not available for Red Hat systems > > User questions and discussions about OTRS., > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120605/6ae98a54/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Fri, 02 Mar 2012 15:20:03 +0000 > From: "Daniel Perez" <daniel.pe...@grupoversia.com> > Subject: [otrs] [#21]: 3.0.13 rpm not available for Red Hat systems > To: otrs@otrs.org > Message-ID: <1330701603.4f50e523b5...@kayakotest.com> > Content-Type: text/plain; charset="us-ascii" > > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120302/9c371d7a/attachment.html > > > > ------------------------------ > > Message: 5 > Date: Tue, 5 Jun 2012 20:33:39 +0200 > From: Michiel Beijen <michiel.bei...@otrs.com> > Subject: Re: [otrs] 3.0.13 rpm not available for Red Hat systems > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CABD0r11+srb5ww8HPxLP9=vpb7jixcsh3rdwsx6tva0w8+h...@mail.gmail.com > > > Content-Type: text/plain; charset=UTF-8 > > Hi Ugo, > > On Tue, Jun 5, 2012 at 2:09 PM, Ugo Bellavance <u...@lubik.ca> wrote: > > > I got this announcement this morning: > > > > > http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3013/ > > > > But the rpm is not available for RH systems: > > > > http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/ > > > > -> otrs-3.0.13 not available > > It is there now! > -- > Mike > > > ------------------------------ > > Message: 6 > Date: Tue, 05 Jun 2012 15:15:12 -0400 > From: Ugo Bellavance <u...@lubik.ca> > Subject: Re: [otrs] 3.0.13 rpm not available for Red Hat systems > To: otrs@otrs.org > Message-ID: <jqlls1$vrv$1...@dough.gmane.org> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > On 2012-06-05 14:33, Michiel Beijen wrote: > > Hi Ugo, > > > > On Tue, Jun 5, 2012 at 2:09 PM, Ugo Bellavance<u...@lubik.ca> wrote: > > > >> I got this announcement this morning: > >> > >> > http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-3013/ > >> > >> But the rpm is not available for RH systems: > >> > >> http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/ > >> > >> -> otrs-3.0.13 not available > > > > It is there now! > > Thanks, > > Ugo > > > > ------------------------------ > > Message: 7 > Date: Wed, 6 Jun 2012 07:33:15 +0000 (UTC) > From: Thomas Mueller <tho...@chaschperli.ch> > Subject: [otrs] ticket number in new mail ticket > To: otrs@otrs.org > Message-ID: <jqn13r$7lp$1...@dough.gmane.org> > Content-Type: text/plain; charset=UTF-8 > > hi list > > I'm trying to add the TicketNumber to the signature or mailbody of a new > mail ticket. > > If opening the new mail ticket screen, the <OTRS_TICKET_TicketNumber> > already gets evaluated to "-" as there is no TicketNumber yet. > > Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves > it unevaluated. > > > Is it somehow possible to have the ticket number in the signature or > mailbody of a new mail ticket? > > - Thomas > > > > ------------------------------ > > Message: 8 > Date: Wed, 6 Jun 2012 10:15:53 +0200 > From: Andy Wodfer <wod...@gmail.com> > Subject: [otrs] ticketID vs ticket numer > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CABgB0xT=ns3d_38nq3w6mi50_2wv_mxrtcnwhnjyy_f7y23...@mail.gmail.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > We're tracking down some bugs in an application we've made which talks to > OTRS via SOAP (mainly creates tickets). > > Anyway, I have one problem or question: > > We need to create a link in our webbased system that when clicked it will > open the OTRS ticket, just like OTRS Notification Master email link, IE. > > http://some.host.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625< > http://helpdesk.filmtek.no/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625 > > > > What's the relationsship between TicketID=5625 and ticketnumber > #2012060610000044 > ? > > How do we get the correct TicketID number? > > Thanks! > Andy > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120606/27352ad8/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 45, Issue 6 > *********************************** >
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