Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung: > On Jun 6, 2012, at 9:33 AM, Thomas Mueller <tho...@chaschperli.ch> > wrote: > >> hi list >> >> I'm trying to add the TicketNumber to the signature or mailbody of a >> new mail ticket. >> >> If opening the new mail ticket screen, the <OTRS_TICKET_TicketNumber> >> already gets evaluated to "-" as there is no TicketNumber yet. >> >> Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves >> it unevaluated. >> >> >> Is it somehow possible to have the ticket number in the signature or >> mailbody of a new mail ticket? > > Hi, > Signature and Body are created before the TicketNumber exist. The TN is > created after submitting the New Mail ticket form.
... but the mail is sent after the TicketNumber is created. So I thought there has to be a prepared way to populate OTRS_TICKET_TicketNumber in an new mail ticket. - Thomas --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
