Hi ALL, I am using OTRS 3.1. I am looking for SLA stop and Restart for individual ticket. Is it possible from UI level?
Any thoughts? Thanks, Subha On Thu, Jun 7, 2012 at 1:59 AM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. PATCH/QuickFix: TicketNumber in new email ticket body > (Thomas Mueller) > 2. Add CustomerName in Dashboard (OTRS 3.1) (ml ml) > 3. Help - French Interface not complete translated > (s.krue...@aswo.com) > 4. Re: Help - French Interface not complete translated > (Leonardo Certuche) > 5. How to close a ticket via PHP and SOAP? (Andy Wodfer) > 6. Re: How to close a ticket via PHP and SOAP? (Roy Kaldung) > 7. Re: How to close a ticket via PHP and SOAP? (Leonardo Certuche) > 8. Re: Help - French Interface not complete translated > (Ugo Bellavance) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 6 Jun 2012 12:30:55 +0000 (UTC) > From: Thomas Mueller <tho...@chaschperli.ch> > Subject: [otrs] PATCH/QuickFix: TicketNumber in new email ticket body > To: otrs@otrs.org > Message-ID: <jqnihv$7cg$2...@dough.gmane.org> > Content-Type: text/plain; charset=UTF-8 > > hi list > > after not finding a way to include the TicketNumber into the mail body of > a new email ticket, i've created a patch. > > It replaces <OTRS_TICKET_TicketIdentification> in the mail body. signature > does not work, as it gets repalced by "-" too. > > - Thomas > > > --- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06 > 14:09:57.000000000 +0200 > +++ otrs/Kernel/Modules/AgentTicketEmail.pm 2012-06-06 > 14:16:19.000000000 +0200 > @@ -1144,6 +1144,12 @@ > $GetParam{Body} .= "\n\n" . $Signature; > } > > + # CUSTOM-FIX > + my $TicketHook = > $Self->{ConfigObject}->Get('Ticket::Hook'); > + my $TicketHookDivider = > $Self->{ConfigObject}->Get('Ticket::HookDivider'); > + $GetParam{Body} =~ > s/(<|<)OTRS_TICKET_TicketIdentification(>|>)/\[$TicketHook$TicketHookDivider$Tn\]/g; > + > + > # lookup sender > my $TemplateGenerator = Kernel::System::TemplateGenerator->new( > %{$Self} ); > my $Sender = $TemplateGenerator->Sender( > > > > ------------------------------ > > Message: 2 > Date: Wed, 6 Jun 2012 17:30:19 +0200 > From: ml ml <mliebher...@googlemail.com> > Subject: [otrs] Add CustomerName in Dashboard (OTRS 3.1) > To: otrs@otrs.org > Message-ID: > <canfxojaskmk79yz_319pjzkzypsquuz5mngzognosqn1qzk...@mail.gmail.com > > > Content-Type: text/plain; charset=ISO-8859-1 > > Hello, > > i would like to have a Customers Company Name column in my dashboard. > > Using: <td>$QData{"CustomerID","26"}</td> works. > > But <td>$QData{"CustomerName","26"}</td> seems to be Empty. Where do > i define the Customer Company Name? > > I guess i need some sort of CustomerID -> CustomerName lookup somewhere? > > Thanks, > Mario > > > ------------------------------ > > Message: 3 > Date: Wed, 6 Jun 2012 17:52:55 +0200 > From: s.krue...@aswo.com > Subject: [otrs] Help - French Interface not complete translated > To: otrs@otrs.org > Message-ID: > <of2ed98933.4d3cfbcb-onc1257a15.0056eb2c-c1257a15.00576...@aswo.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hi ! > > I?ve a question about translating the OTRS interface into French. > We?ve users , who want to use the French interface. > During testing the system , I find out , that not the whole interface is > translated into French. (we use otrs version 3.0.11) > > Is it possible to help translating the system or can we do it only on our > installed system ? > Maybe someone can give me an information about it . > > Thanks :-) > > Best regards, Stefanie Kr?ger > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120606/65d5c1e1/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Wed, 6 Jun 2012 13:32:12 -0500 > From: Leonardo Certuche <leonardo.certu...@itconsultores.com.co> > Subject: Re: [otrs] Help - French Interface not complete translated > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <cag67u_sfvd0erhfnwqx+dk9zmwounv0xyhx+amj+vvzgnls...@mail.gmail.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hello, > > You just have to improve the files /opt/otrs/Kernel/Language/fr* > > Regards, > > Leonardo Certuche > www.itconsultores.com.co > Medell?n, Colombia > > > On 6 June 2012 10:52, <s.krue...@aswo.com> wrote: > > > Hi ! > > > > I?ve a question about translating the OTRS interface into French. > > We?ve users , who want to use the French interface. > > During testing the system , I find out , that not the whole interface is > > translated into French. (we use otrs version 3.0.11) > > > > Is it possible to help translating the system or can we do it only on our > > installed system ? > > Maybe someone can give me an information about it . > > > > Thanks :-) > > > > Best regards, Stefanie Kr?ger > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120606/91e59204/attachment-0001.html > > > > ------------------------------ > > Message: 5 > Date: Wed, 6 Jun 2012 21:37:01 +0200 > From: Andy Wodfer <wod...@gmail.com> > Subject: [otrs] How to close a ticket via PHP and SOAP? > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <cabgb0xrfmd+z37ikmhbmzuxvmvuj6-ptvlgph5pd+98dspj...@mail.gmail.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > This is another question related to our application that talks to OTRS. We > create tickets via php and soap, but I need to know if there is a similare > way to close a ticket when a job (in our case) is finished? I've searched > the web, but I mostly see info about how to create a ticket. > > Anyone knows if and how we can close one via PHP and SOAP? > > Cheers, > Andy > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120606/ee8fa236/attachment-0001.html > > > > ------------------------------ > > Message: 6 > Date: Wed, 06 Jun 2012 21:42:20 +0200 > From: Roy Kaldung <r...@kaldung.com> > Subject: Re: [otrs] How to close a ticket via PHP and SOAP? > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <4fcfb29c.4040...@kaldung.com> > Content-Type: text/plain; charset=ISO-8859-1 > > On 6/6/12 9:37 PM, Andy Wodfer wrote: > > Hi, > > This is another question related to our application that talks to OTRS. > > We create tickets via php and soap, but I need to know if there is a > > similare way to close a ticket when a job (in our case) is finished? > > I've searched the web, but I mostly see info about how to create a > ticket. > > > > Anyone knows if and how we can close one via PHP and SOAP? > > Hi, > > use the API calls for ArticleCreate and TicketStateSet, check the > docs on dev.otrs.org for details. > > hth, > Roy > > -- > Roy Kaldung > > > ------------------------------ > > Message: 7 > Date: Wed, 6 Jun 2012 15:20:15 -0500 > From: Leonardo Certuche <leonardo.certu...@itconsultores.com.co> > Subject: Re: [otrs] How to close a ticket via PHP and SOAP? > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <cag67u_rdon94y4yucv9jz0uwtax7j5zwhiefvseo5gwb7hb...@mail.gmail.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hello, > > Take a look at the example published at http://www.iniy.org/?p=20 > > Regards, > > Leonardo Certuche > www.itconsultores.com.co > Medell?n, Colombia > > > On 6 June 2012 14:42, Roy Kaldung <r...@kaldung.com> wrote: > > > On 6/6/12 9:37 PM, Andy Wodfer wrote: > > > Hi, > > > This is another question related to our application that talks to OTRS. > > > We create tickets via php and soap, but I need to know if there is a > > > similare way to close a ticket when a job (in our case) is finished? > > > I've searched the web, but I mostly see info about how to create a > > ticket. > > > > > > Anyone knows if and how we can close one via PHP and SOAP? > > > > Hi, > > > > use the API calls for ArticleCreate and TicketStateSet, check the > > docs on dev.otrs.org for details. > > > > hth, > > Roy > > > > -- > > Roy Kaldung > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120606/1a2116f5/attachment-0001.html > > > > ------------------------------ > > Message: 8 > Date: Wed, 06 Jun 2012 16:27:28 -0400 > From: Ugo Bellavance <u...@lubik.ca> > Subject: Re: [otrs] Help - French Interface not complete translated > To: otrs@otrs.org > Message-ID: <jqoefg$ho1$1...@dough.gmane.org> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > On 2012-06-06 14:32, Leonardo Certuche wrote: > > Hello, > > > > You just have to improve the files /opt/otrs/Kernel/Language/fr* > > How do we submit to OTRS afterwards, so that it is included in their code? > > If you need help with the translation, I can probably help a bit (my > mother tongue is french). However, we're using OTRS in english and > french and I haven't seen many untranslated stuff. > > Ugo > > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 45, Issue 9 > *********************************** >
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