Hi ALL, I would like to upload more than 500 customer data in to postgres db of OTRS. I was tried with copy and pg_upload that have not been successful.
Any help? SMPM On Mon, Jun 11, 2012 at 5:30 PM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Error fetchting mails with IMAPTLS (Johannes Homuth) > 2. change ticketing numbering (Neil Simpson) > 3. Re: change ticketing numbering (Steven Carr) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 11 Jun 2012 10:47:26 +0200 > From: Johannes Homuth <johannes.hom...@sourcepark.de> > Subject: [otrs] Error fetchting mails with IMAPTLS > To: otrs@otrs.org > Message-ID: <4fd5b09e.4080...@sourcepark.de> > Content-Type: text/plain; charset="iso-8859-15"; Format="flowed" > > Hi List, > > I setup my OTRS System last week (Version 3.1.6) and everything works > fine. But I get stuck on an "Error" which is displayed in the > SystemProtocol. It always says that he can't process mail the Array > would be empty. I mean, there is no mail every time the cron job will > check, but that isn't an error I guess?!? Does anyone have the same > problem and/or know how to fix that? > > > Aktuelle Eintr?ge im Systemprotokoll > > Zeit Priorit?t Einrichtung Nachricht > Mon Jun 11 10:22:02 2012 notice OTRS-otrs.PostMasterMailbox.pl-10 > IMAPTLS: Fetched 1 email(s) from xxxx/xx.xx.xx.xx > Mon Jun 11 10:22:02 2012 error OTRS-otrs.PostMasterMailbox.pl-10 > IMAPTLS: Can't process mail, email no ARRAY(0x3322e88) is empty! > > > -- > ------------------------------------------------------- > SOURCEPARK GmbH > B.Sc. Johannes Homuth > Hohenzollerndamm 150 > 14199 Berlin > > Tel. : +49 (0) 30 / 39 80 68 30 > Fax : +49 (0) 30 / 39 80 68 39 > e-mail : johannes.hom...@sourcepark.de > www : www.sourcepark.de > ------------------------------------------------------ > SOURCEPARK GmbH > Sitz der Gesellschaft: Berlin / Amtsgericht Charlottenburg > HRB 80254 > Gesch?ftsf?hrung: Matthias Barmeier, Harald D?rr > ------------------------------------------------------ > > Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail > automatisch hinzugef?gt > und lassen keine R?ckschl?sse auf den Rechtscharakter der E-Mail zu. > > Diese Email kann vertrauliche und/oder rechtlich gesch?tzte Informationen > enthalten. Wenn sie nicht der richtige Adressat sind oder diese E-Mail irr- > t?mlich erhalten haben, informieren Sie bitte sofort diesen Absender und > ver- > nichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte > Weitergabe dieser E-Mail ist nicht gestattet. > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120611/13599123/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Mon, 11 Jun 2012 10:51:39 +0200 > From: Neil Simpson <nad...@gmail.com> > Subject: [otrs] change ticketing numbering > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CAD-pqJZuxNEHv4U-ngM5P=hB1YtkXB5X0t=r5fnkhk6zjo4...@mail.gmail.com > > > Content-Type: text/plain; charset="iso-8859-1" > > We have two ticket systems running currently and in certain cases they send > mail to each other. The problem we have is that tickets are being merged > together that shouldn't be due to the numbering in the subject. For example > first otrs system had a ticket 1, then second otrs system sends a ticket to > it also with ticket 1 number, now there merged but two totally different > issues. > > Can we change the ticket numbering to make one system unique. so instead of > Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both systems > could not get tickets confused with one another. > > thanks > > Neil > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120611/4b0068b8/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Mon, 11 Jun 2012 10:12:02 +0100 > From: Steven Carr <sjc...@gmail.com> > Subject: Re: [otrs] change ticketing numbering > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CALMep04ArNes6U=yt8wbdqyu+ha+zsplbrsk-iffaxmrwkz...@mail.gmail.com > > > Content-Type: text/plain; charset="utf-8" > > You system IDs are the same (looks like they are both set to the default: > 10), change the ID in Framework -> Core -> SystemID so that both systems > are unique. > > Steve > > > > On 11 June 2012 09:51, Neil Simpson <nad...@gmail.com> wrote: > > > We have two ticket systems running currently and in certain cases they > > send mail to each other. The problem we have is that tickets are being > > merged together that shouldn't be due to the numbering in the subject. > For > > example first otrs system had a ticket 1, then second otrs system sends a > > ticket to it also with ticket 1 number, now there merged but two totally > > different issues. > > > > Can we change the ticket numbering to make one system unique. so instead > > of Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both > > systems could not get tickets confused with one another. > > > > thanks > > > > Neil > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120611/e504d66f/attachment-0001.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 45, Issue 15 > ************************************ >
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