Hi Carlos Gallego, Thanks for ur input on bulk data upload..
Regards, SMPM On Wed, Jun 13, 2012 at 3:10 AM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: Add template list to OutputFilterTextURL after upgrade > to OTRS 3.1.6 from 3.0.11 (Mark Dissington) > 2. Re: 2.4.7 and 3.0.12 # or Ticket# (Neil Simpson) > 3. Re: Bulk Customer Data upload in to OTRS Postgres DB > (Carlos Andr?s Gallego Arboleda) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 12 Jun 2012 13:14:31 +0100 > From: "Mark Dissington" <mark.dissing...@netmania-it.com> > Subject: Re: [otrs] Add template list to OutputFilterTextURL after > upgrade to OTRS 3.1.6 from 3.0.11 > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <4fd740b80200002f00012...@h2g2.netmania-it.com> > Content-Type: text/plain; charset=US-ASCII > > Thanks mg, > > Have applied the patch and the errors have stopped being logged. > > Thanks, > Mark. > > >>> On 12/06/2012 at 07:40, Martin Gruner <martin.gru...@otrs.com> wrote: > > Hi Mark, > > > > this is a bug, and it is already fixed: > > http://bugs.otrs.org/show_bug.cgi?id=8543. > > If you don't want to patch your system, you can ignore the messages for > > now and upgrade to OTRS 3.1.7 when it is available. > > > > Regards, mg > > > > > > Am 11.06.12 14:39, schrieb Mark Dissington: > >> We've completed a successful upgrade to OTRS 3.1.6 but now have the > error > > below repeatedly logged to /var/log/messages > >> > >> Jun 11 11:32:40 zaphod OTRS-CGI-10[18479]: > > [Notice][Kernel::Output::HTML::Layout::Ascii2Html] Please add a template > list > > to output filter Kernel::Output::HTML::OutputFilterTextURL to improve > > performance. Use ALL if OutputFilter should modify all templates of the > > system (deprecated). > >> > >> I've searched everywhere for how to do what is suggested, OTRS website, > both > > Dev and Admin manuals. But can't discover how to do what it suggests. The > > closest I can find is Frontend::Output::FilterText###AAAURL in Framework > -> > > Core::Web in Sysconfig but doesn't seem to have anything to do with > > templates. In fact, I don't even know what a Template in OTRS context > is! > >> > >> Can someone point me in the right direction? > >> > >> TIA, > >> Mark. > > > Netmania IT Limited > Registered in England No: 4039293 > Registered Office: The Stables, Elmhurst Business Park, Elmhurst, > Lichfield, Staffordshire, UK, WS13 8EX > VAT Reg No: 765 6677 74 > > This electronic message contains information from Netmania IT Ltd which > may be privileged and confidential. The information is intended to be for > the use of the individual(s) or entity named above. If you are not the > intended recipient, be aware that any disclosure, copying, distribution or > use of the contents of this information is prohibited. If you have received > this electronic message in error, please notify us by telephone or email > (to the number or address above) immediately. > > Activity and use of the Netmania IT Ltd's email system is monitored to > secure its effective operation and for other lawful business purposes. > Communications using this system will also be monitored and may be recorded > to secure effective operation and for other lawful business purposes. > > -- > Scanned by iCritical. > > > > > ------------------------------ > > Message: 2 > Date: Tue, 12 Jun 2012 15:16:09 +0200 > From: Neil Simpson <nad...@gmail.com> > Subject: Re: [otrs] 2.4.7 and 3.0.12 # or Ticket# > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <cad-pqjamyv1v0med6ycfx2j-hjvcpwhgvhqycylow6p0kuy...@mail.gmail.com > > > Content-Type: text/plain; charset="windows-1252" > > hi, > > think your looking for the ticket::hook option. Core::Ticket under > sysconfig section. or it might be hard coded in your ~/Kernel/Config.pm > file. > > mine is set to default which is Ticket#. > > Neil > > On Mon, Jun 11, 2012 at 9:48 PM, Andy Wodfer <wod...@gmail.com> wrote: > > > We've just upgraded from 2.4.7 to 3.0.12. I suspect something is wrong > > somewhere since OTRS doesn't seem to put replies to tickets created and > > answered on 2.4.7 into the correct ticket on 3.0.12. > > > > I see that in the subject field we used to have [#20120213 10000074] as a > > ticket number while on 3.0.12 we have Ticket#2012061110000114. I suspect > > this is causing some problems because instead of adding a reply to the > > existing 2.4.7 generated ticket the system now creates a new ticket with > a > > new and old ticketnumber Ie: Ticket#2012061110000178 ? Re: > > [#2012021310000074] Some title. > > > > Any idea of what I can do and where to change/fix this? Ideally I'd like > > to see only [#20120213 10000074] like we had in 2.4.7. > > > > Thanks for any help! > > > > Best regards, > > Andy > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120612/88bef384/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Tue, 12 Jun 2012 16:38:35 -0500 > From: Carlos Andr?s Gallego Arboleda > <carlos.gall...@itconsultores.com.co> > Subject: Re: [otrs] Bulk Customer Data upload in to OTRS Postgres DB > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CAF4Nvh+4UBhXG=Z+yqj9a3vEVVmEgo4gh=kd+xcc_-pqdxd...@mail.gmail.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > > This package works for mysql DB, I never use on pgSQL you can try > > * > > http://opar.perl-services.de/bin/index.cgi/package/C/CA/CAPEIT/CustomerUserImportExport > * > > > Regards. > > Carlos Gallego > > 2012/6/11 sm pm <smpm1...@gmail.com> > > > Hi ALL, > > > > I would like to upload more than 500 customer data in to postgres db of > > OTRS. I was tried with copy and pg_upload that have not been successful. > > > > Any help? > > > > > > SMPM > > > > On Mon, Jun 11, 2012 at 5:30 PM, <otrs-requ...@otrs.org> wrote: > > > >> Send otrs mailing list submissions to > >> otrs@otrs.org > >> > >> To subscribe or unsubscribe via the World Wide Web, visit > >> http://lists.otrs.org/cgi-bin/listinfo/otrs > >> or, via email, send a message with subject or body 'help' to > >> otrs-requ...@otrs.org > >> > >> You can reach the person managing the list at > >> otrs-ow...@otrs.org > >> > >> When replying, please edit your Subject line so it is more specific > >> than "Re: Contents of otrs digest..." > >> > >> > >> Today's Topics: > >> > >> 1. Error fetchting mails with IMAPTLS (Johannes Homuth) > >> 2. change ticketing numbering (Neil Simpson) > >> 3. Re: change ticketing numbering (Steven Carr) > >> > >> > >> ---------------------------------------------------------------------- > >> > >> Message: 1 > >> Date: Mon, 11 Jun 2012 10:47:26 +0200 > >> From: Johannes Homuth <johannes.hom...@sourcepark.de> > >> Subject: [otrs] Error fetchting mails with IMAPTLS > >> To: otrs@otrs.org > >> Message-ID: <4fd5b09e.4080...@sourcepark.de> > >> Content-Type: text/plain; charset="iso-8859-15"; Format="flowed" > >> > >> Hi List, > >> > >> I setup my OTRS System last week (Version 3.1.6) and everything works > >> fine. But I get stuck on an "Error" which is displayed in the > >> SystemProtocol. It always says that he can't process mail the Array > >> would be empty. I mean, there is no mail every time the cron job will > >> check, but that isn't an error I guess?!? Does anyone have the same > >> problem and/or know how to fix that? > >> > >> > >> Aktuelle Eintr?ge im Systemprotokoll > >> > >> Zeit Priorit?t Einrichtung Nachricht > >> Mon Jun 11 10:22:02 2012 notice > OTRS-otrs.PostMasterMailbox.pl-10 > >> IMAPTLS: Fetched 1 email(s) from xxxx/xx.xx.xx.xx > >> Mon Jun 11 10:22:02 2012 error > OTRS-otrs.PostMasterMailbox.pl-10 > >> IMAPTLS: Can't process mail, email no ARRAY(0x3322e88) is empty! > >> > >> > >> -- > >> ------------------------------------------------------- > >> SOURCEPARK GmbH > >> B.Sc. Johannes Homuth > >> Hohenzollerndamm 150 > >> 14199 Berlin > >> > >> Tel. : +49 (0) 30 / 39 80 68 30 > >> Fax : +49 (0) 30 / 39 80 68 39 > >> e-mail : johannes.hom...@sourcepark.de > >> www : www.sourcepark.de > >> ------------------------------------------------------ > >> SOURCEPARK GmbH > >> Sitz der Gesellschaft: Berlin / Amtsgericht Charlottenburg > >> HRB 80254 > >> Gesch?ftsf?hrung: Matthias Barmeier, Harald D?rr > >> ------------------------------------------------------ > >> > >> Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail > >> automatisch hinzugef?gt > >> und lassen keine R?ckschl?sse auf den Rechtscharakter der E-Mail zu. > >> > >> Diese Email kann vertrauliche und/oder rechtlich gesch?tzte > Informationen > >> enthalten. Wenn sie nicht der richtige Adressat sind oder diese E-Mail > >> irr- > >> t?mlich erhalten haben, informieren Sie bitte sofort diesen Absender und > >> ver- > >> nichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte > >> Weitergabe dieser E-Mail ist nicht gestattet. > >> > >> > >> > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20120611/13599123/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> Message: 2 > >> Date: Mon, 11 Jun 2012 10:51:39 +0200 > >> From: Neil Simpson <nad...@gmail.com> > >> Subject: [otrs] change ticketing numbering > >> To: "User questions and discussions about OTRS." <otrs@otrs.org> > >> Message-ID: > >> <CAD-pqJZuxNEHv4U-ngM5P=hB1YtkXB5X0t= > >> r5fnkhk6zjo4...@mail.gmail.com> > >> Content-Type: text/plain; charset="iso-8859-1" > >> > >> We have two ticket systems running currently and in certain cases they > >> send > >> mail to each other. The problem we have is that tickets are being merged > >> together that shouldn't be due to the numbering in the subject. For > >> example > >> first otrs system had a ticket 1, then second otrs system sends a ticket > >> to > >> it also with ticket 1 number, now there merged but two totally different > >> issues. > >> > >> Can we change the ticket numbering to make one system unique. so instead > >> of > >> Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both > systems > >> could not get tickets confused with one another. > >> > >> thanks > >> > >> Neil > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20120611/4b0068b8/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> Message: 3 > >> Date: Mon, 11 Jun 2012 10:12:02 +0100 > >> From: Steven Carr <sjc...@gmail.com> > >> Subject: Re: [otrs] change ticketing numbering > >> To: "User questions and discussions about OTRS." <otrs@otrs.org> > >> Message-ID: > >> <CALMep04ArNes6U= > >> yt8wbdqyu+ha+zsplbrsk-iffaxmrwkz...@mail.gmail.com> > >> Content-Type: text/plain; charset="utf-8" > >> > >> You system IDs are the same (looks like they are both set to the > default: > >> 10), change the ID in Framework -> Core -> SystemID so that both systems > >> are unique. > >> > >> Steve > >> > >> > >> > >> On 11 June 2012 09:51, Neil Simpson <nad...@gmail.com> wrote: > >> > >> > We have two ticket systems running currently and in certain cases they > >> > send mail to each other. The problem we have is that tickets are being > >> > merged together that shouldn't be due to the numbering in the subject. > >> For > >> > example first otrs system had a ticket 1, then second otrs system > sends > >> a > >> > ticket to it also with ticket 1 number, now there merged but two > totally > >> > different issues. > >> > > >> > Can we change the ticket numbering to make one system unique. so > instead > >> > of Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both > >> > systems could not get tickets confused with one another. > >> > > >> > thanks > >> > > >> > Neil > >> > > >> > > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > >> -------------- next part -------------- > >> An HTML attachment was scrubbed... > >> URL: < > >> > http://lists.otrs.org/pipermail/otrs/attachments/20120611/e504d66f/attachment-0001.html > >> > > >> > >> ------------------------------ > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> End of otrs Digest, Vol 45, Issue 15 > >> ************************************ > >> > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120612/a3a5f39b/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 45, Issue 18 > ************************************ >
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