Hello, Take a look at the DTL file of the form you're dealing with. It's at $OTRS_HOME/Kernel/Output/HTML/Standard. There you'll to find out what dynamic field is published
Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 13 June 2012 09:56, Juan Manuel Clavero Almirón <juanm.clav...@ibsalut.es > wrote: > Hi all,**** > > I am trying to add MasterTicket Dynamic Field to the additional ITSM field > screen.**** > > I’ve added TicketFreeKey12 and TicketFreeText12 in > Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result. > **** > > To see if I was doing it right, I’ve added TicketFreeText14 (ImpactID) to > this option… and it appears twice!**** > > ** ** > > Anybody can help?**** > > * * > > *Kind regards,* > > *Juan Clavero***** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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