Hi, I am getting this error, when log-on to customer portal
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. ------------------------------ Apache/2.2.15 (CentOS) Server at 172.16.10.208 Port 80 Any help? Thanks, SMPM On Tue, Jun 19, 2012 at 5:30 PM, <otrs-requ...@otrs.org> wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Enable CC ? (Hussein E. Hijazi) > 2. Re: Enable CC ? (Ugo Bellavance) > 3. Re: Enable CC ? (Hussein E. Hijazi) > 4. ticket's moves (louis du Beux) > 5. Re: ticket's moves (Bernd Backhaus) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 18 Jun 2012 15:36:56 +0000 > From: "Hussein E. Hijazi" <hijaz...@grd.msu.edu> > Subject: [otrs] Enable CC ? > To: "'otrs@otrs.org'" <otrs@otrs.org> > Message-ID: > <302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu> > Content-Type: text/plain; charset="us-ascii" > > Hi > > Is it possible for enabling CC'ing when a customer creates a ticket? > Sometimes folks are making a ticket and they want other people to know that. > > Thanks, > Hussein > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120618/f1e251ee/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Mon, 18 Jun 2012 13:23:31 -0400 > From: Ugo Bellavance <u...@lubik.ca> > Subject: Re: [otrs] Enable CC ? > To: otrs@otrs.org > Message-ID: <jrno6j$208$1...@dough.gmane.org> > Content-Type: text/plain; charset=windows-1252; format=flowed > > On 2012-06-18 11:36, Hussein E. Hijazi wrote: > > Hi > > > > Is it possible for enabling CC?ing when a customer creates a ticket? > > Sometimes folks are making a ticket and they want other people to know > that. > > You mean in the customer interface? We asked OTRS and they were asking > a huge amount to develop this feature. > > > > ------------------------------ > > Message: 3 > Date: Mon, 18 Jun 2012 17:24:58 +0000 > From: "Hussein E. Hijazi" <hijaz...@grd.msu.edu> > Subject: Re: [otrs] Enable CC ? > To: 'User questions and discussions about OTRS.' <otrs@otrs.org> > Message-ID: > <302706cf53254345876a47a70bed861d1300a...@griffon.grd.msu.edu> > Content-Type: text/plain; charset="us-ascii" > > Yes in the customer interface. > > Thanks, > Hussein > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Ugo Bellavance > Sent: Monday, June 18, 2012 1:24 PM > To: otrs@otrs.org > Subject: Re: [otrs] Enable CC ? > > On 2012-06-18 11:36, Hussein E. Hijazi wrote: > > Hi > > > > Is it possible for enabling CC'ing when a customer creates a ticket? > > Sometimes folks are making a ticket and they want other people to know > that. > > You mean in the customer interface? We asked OTRS and they were asking a > huge amount to develop this feature. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > ------------------------------ > > Message: 4 > Date: Tue, 19 Jun 2012 10:55:29 +0200 > From: louis du Beux <louis.db...@gmail.com> > Subject: [otrs] ticket's moves > To: otrs@otrs.org > Message-ID: > <cagkkcaopg-ppu9o1n1pfnyj_hw4norytp7qwuua6wgetpsx...@mail.gmail.com > > > Content-Type: text/plain; charset=ISO-8859-1 > > hi, firstly i apologize for my bad english. > > i need some help i you could help me. > > i read all the information about ticket stocked in the table of my > database using some sql request, but i don't find where are the > information about the moves of the ticket (actualy i only can see the > actuel file of the ticket not the precedent). > > and i need to know in which table their stocked to extract it for the > db with a sql request. > > regards, > > Louis du Beux > > ps : if you don't understand what i wrote don't hesitate to tell me, > thanks. > > > ------------------------------ > > Message: 5 > Date: Tue, 19 Jun 2012 11:18:15 +0200 > From: Bernd Backhaus <be...@stylebites.de> > Subject: Re: [otrs] ticket's moves > To: otrs@otrs.org > Message-ID: <4fe043d7.1070...@stylebites.de> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Am 19.06.2012 10:55, schrieb louis du Beux: > > Louis, > > have a look at the tables > > 'ticket_history' and 'ticket_history_type' > > 'ticket_history' records all actions related to a ticket (ticket_id) > via history_type_id (look up in 'ticket_history_type' ) with additional > infomration like ticket type, the corresponding article id , id of > creator and changer (lookup in 'users') etc. > > hi, firstly i apologize for my bad english. > > > > i need some help i you could help me. > > > > i read all the information about ticket stocked in the table of my > > database using some sql request, but i don't find where are the > > information about the moves of the ticket (actualy i only can see the > > actuel file of the ticket not the precedent). > > > > and i need to know in which table their stocked to extract it for the > > db with a sql request. > > > > regards, > > > > Louis du Beux > > > > ps : if you don't understand what i wrote don't hesitate to tell me, > thanks. > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 45, Issue 28 > ************************************ >
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