Hi Derek, The time zone in the calendar does not change the create time for tickets; create time for tickets would always be local time of the user. If I create a ticket at 7 AM, this will always be 7 AM no matter the time zone attached to the calendar of the queue. I hope this makes sense.
If you enable TimeZoneUser in the configuration (and TimeZoneAutoOffset as well) users see the tickets in their local time. Which means that if you'd create a ticket at 9AM CET, and someone in the UK is looking at the ticket, they see a create time of 8AM UK time; which is what you'd expect. The time zone offset in the calendar is really used for calculating any escalations, it is used for calculating your actual business hours. -- Mike On Mon, Jul 9, 2012 at 5:54 PM, Derek Kiely <dki...@kemptechnologies.com> wrote: > Hi All, > > I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I have > then assigned this calendar to one of my queues, when I create a ticket in > the queue it still shows the create time as the local time rather than the > +5 hours time. > > Any ideas on how to fix this? Is this possible? > > I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1) > > Derek Kiely > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
