thanks a lot for the help.... now i i cover this point of my list...
On 16 July 2012 13:13, Gerald Young <cryth...@gmail.com> wrote:
> You can't do it per ldap, but you can do it via ACL for something that
> ldap knows.
>
> For instance, let's say you have UserLogin mapped to userPrincipalName
> instead of sAMAccountName (highly recommended if you are expecting
> collisions between usernames accross the different backends).
> userPrincipalName would be username@login-domain
>
> Include userPrincipalName where you see: CustomerKey => 'sAMAccountName',
> and in the map
> 'UserLogin', 'Username', 'userPrincipalName'
> Then you can employ an ACL in Config.pm like this:
>
> $Self->{TicketAcl}->{'Unique-Descriptive-Name-for-ldap1'} = {
> Properties => {
> CustomerUser => {
> UserLogin => ['[RegExp]login-domain$'],
> },
> },
> Possible => {
> Ticket => {
> Queue => ['Queue1', 'Queue2'],
> },
> },
> };
> http://doc.otrs.org/3.1/en/html/ch18s03.html
>
> (This is not tested. It should work according to documentation, but may
> have a syntax error.)
>
> Use at your own risk. Changing the sAMAccountName to userPrincipalName
> could make old tickets for a given username inaccessible unless you use
> Generic Agent to mass update: find old tickets with username x set
> username= x@domain. Of course, if you've already had username collisions,
> this would be a problem.
>
> Regards,
> Gerald
>
> On Mon, Jul 16, 2012 at 4:05 AM, Stefano Ricci <
> stefano.ri...@riccimatic.com> wrote:
>
>> hi to all.... i have this problem.... segregate customers to particolare
>> queues...
>>
>> now i see that is impossible in the same istance.... but, it's possible,
>> in the config.pm, the possibility to HIDE the queue in function of the
>> login... for example... the user CUSTOMER1 logged in with active direcotry
>> MYDOMAIN, have to see only in the web interface the queue1 and queue3....
>>
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