Hi everybody, I'm searching a way to create an URL so our Agents can use it with our CTI software, where the caller number is given as a parameter to search for. In OTRS 3.0 it was possible with a link like this: http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=1&From=(phonenumber) But the "..&From=" seems not to work anymore. I already read in the otterhub forum that this is caused by the customer multiselect function (that we don't need) but I haven't found any workaround yet :( Is it possible to directly link to the popup window where I can select a customer with caller number already filled in the searchfield? Or has anyone an idea how to solve this problem?
Mit freundlichen Grüßen Jonas Wisniewski Netzwerktechnik ___________________________________ [Beschreibung: Beschreibung: cid:[email protected]] EDUARD NEWERKLA BÜROMASCHINEN e.K. Röntgenstr. 22 73431 Aalen Telefon (0 73 61) 57 09-75 Fax (0 73 61) 92 59-75 E-Mail [email protected]<mailto:[email protected]> Internet http://www.newerkla.de Amtsgericht Ulm HRA 500626 Sitz: Aalen
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