Hello! when a E-Mail arrives and the sender is in the customer database, the ticket automatically gets assigned to the customer. Can i disable the auto assignment?
Thanks, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs