Some fields can be disabled within SysConfig. See TicketPhone and/or TicketEmail for those configuration (Agent and/or Customer). Any fields Sysconfig doesn't address, you'll need to remove from the Kernel/Output/Standard/(appropriatenamed).dtl
Note you *must* have a few fields, including but not exclusively customer email address, subject, body. Other fields *might* fill in as defaults, but if you remove something required, expect to see errors in Syslog. To start with a black (blank) ticket page, present your own custom HTML form that submits to your otrs email address. You don't need OTRS's forms to submit via email. On Wed, Jul 25, 2012 at 1:47 AM, Rob Lange <r...@sassa.gov.za> wrote: > I see all of the tickets are formed a certain way. I would like to > create a ticket with the following fields and thats all. > How do I start with a black ticket page. > > I know how to add Dynamic fields already. > > > Rob > > > > Kind Regards, > > Rob Lange > Business Solutions Manager > Business Solutions Unit > ICT > > *LEGAL DISCLAIMER AND CONFIDENTIALITY NOTICE* > > This message may contain information which is confidential, private or > privileged in nature. If you are not the intended recipient, you may not > peruse, use, disseminate, distribute or copy this message or file which is > attached to this message. If you have received this message in error, > please immediately notify the sender by e-mail, facsimile or telephone and > thereafter return and/or destroy the original message. > > Any views contained in this communication are those of the sender except > where the sender specifically states them to be those of South African > Social Security Agency (SASSA). > > While every care has been taken in preparing this document, no > representation, warranty or undertaking (express or implied) is given and > no responsibility or liability is accepted by the South African Social > Security Agency as to the accuracy of the information contained herein, > that the mail is virus-free, or for any loss arising therefrom. > > ______________________________________________________________________ > This outbound email has been scanned by the IS Mail Control service. > For more information please visit http://www.is.co.za > ______________________________________________________________________ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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