I believe what you are looking for is more like the Text Modules as mentioned in the link below.
http://www.cape-it.de/news-en/items/kix4otrs-feature-of-the-month-text-modules-and-ticket-templates.html This is a great Addon developed by Cape-it. Regards On Tue, Sep 11, 2012 at 8:57 AM, Jean BROW <everyday...@gmail.com> wrote: > Hi, > > When the agent would like to create a new e-mail (he dosen't replay to > an incoming email). How can I make it possible so agent can choose one of > the "Response template" in system (same template we can choose from when we > replay to incoming emails). > > Thanks and Regards. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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