Yes i can. I just created a Phone Call Ticket and left the CustomerID Field empty.
Then i closed that ticket. AgentTicketClose does NOT have the CustomerID field here... Thanks, Mario On Thu, Sep 13, 2012 at 4:12 PM, Gerald Young <cryth...@gmail.com> wrote: > The CustomerID is already a part of the ticket, in the ticket table. > You can't close a ticket that doesn't have that information... You > can't close a ticket without being in the ticket. > > > > On Thu, Sep 13, 2012 at 9:59 AM, ml ml <mliebher...@googlemail.com> wrote: >> Hello List, >> >> i have OTRS 3.1 and i want the CustomerID field to be required >> AgentTicketClose. >> >> How do i do that? >> >> Thanks, >> Mario >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
