Re: [otrs] Mysql Help

[Leonardo Certuche]

Hello Andrew,

The Generic Agent is your friend on those cases
http://doc.otrs.org/3.1/en/html/adminarea-genericagent.html

Leonardo Certuche
Medellín, Colombia


On 25 September 2012 09:52, Andrew Meyer <ame...@precisionpractice.com>wrote:

>  I need to close about 25,000 tickets all with the same email address.  I
> was hoping to do this within the MySQL Workbench or at the command line.
> ****
>
> Can anyone assist me in executing this command?****
>
> ** **
>
> Thanks,****
>
> ** **
>
> Andrew Meyer
> Unix Systems Administrator
> *Precision Practice Management*
> *The business behind the practice.*****
>
> ** **
>
> [image: Description:
> http://www.precisionpractice.com/EmailSignature/images/logoTeamLeader.jpg]
> ****
>
> D: 314-881-5265****
>
> [image: Description:
> http://www.precisionpractice.com/EmailSignature/images/spacer.gif]****
>
> C: 314-565-0868****
>
> [image: Description:
> http://www.precisionpractice.com/EmailSignature/images/spacer.gif]****
>
> F: 314-881-5365****
>
> [image: Description:
> http://www.precisionpractice.com/EmailSignature/images/spacer.gif]****
>
> ** **
>
> 689 Craig Road, Creve Coeur, MO 63141
> Main Phone: 314-787-0681
> www.PrecisionPractice.com
> Email: ame...@precisionpractice.com****
>
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