Hi Antonio, I would like to recommend you to install the version I put together AND upgrade to 3.1.
Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature Add-Ons for free and get direct support from the creators of OTRS – Become a Subscription customer now ! - http://j.mp/OBoPuj On Thu, Oct 4, 2012 at 3:12 PM, Antonio Sarmiento <asarmie...@mi.cl> wrote: > Thanks Michiel, > > Would you confirm if I can use this Apache version with 3.0.x version too. > > Thanks again > > Antonio > > -----Mensaje original----- > De: Michiel Beijen [mailto:michiel.bei...@otrs.com] > Enviado el: miércoles, 03 de octubre de 2012 4:53 > Para: User questions and discussions about OTRS. > CC: Antonio Sarmiento > Asunto: Re: [otrs] Apache crashing & mod_perl disable > > Hi Antonio, > > I've created a new version of the Windows Installer which bundles a > different > Apache (ApacheLounge's version) with a different mod_perl; for me it no > longer > restarts but I would like to get some feedback from actual users. > > Please test it and let me know if it works for you! > > > https://www.dropbox.com/s/3zwhmjc6tx2tduj/otrs-3.1.10-win-installer-2.5.0-beta3.exe > > -- > Mike > > On Tue, Sep 25, 2012 at 8:02 PM, Antonio Sarmiento <asarmie...@mi.cl> > wrote: > > Hi, everybody > > > > On win 2003 server R2 OTRS 3.0.10 > > I am getting this error in my Windows Application event log: > > > > Faulting application httpd.exe, version 2.2.17.0, faulting module > > perl512.dll, version 0.0.0.0, fault address 0x000206e3. > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > > > The Apache error.log contains: > > > > > > > > [Tue Sep 25 11:56:06 2012] [notice] Child 7956: Acquired the start mutex. > > > > [Tue Sep 25 11:56:06 2012] [notice] Child 7956: Starting 64 worker > threads. > > > > [Tue Sep 25 11:56:06 2012] [notice] Child 7956: Starting thread to > listen on > > port 80. > > > > [Tue Sep 25 11:56:22 2012] [warn] [client 149.0.0.184] incomplete > > redirection target of '/otrs/index.pl' for URI '/' modified to > > 'http://149.0.0.64/otrs/index.pl' > > > > Scalars leaked: 1 > > > > [Tue Sep 25 11:57:01 2012] [warn] [client 149.20.0.155] incomplete > > redirection target of '/otrs/index.pl' for URI '/' modified to > > 'http://149.0.0.64/otrs/index.pl' > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > [Tue Sep 25 12:32:18 2012] [notice] Parent: child process exited with > status > > 3221225477 -- Restarting. > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > [Tue Sep 25 12:32:27 2012] [notice] Apache/2.2.19 (Win32) > > mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3 configured -- > resuming > > normal operations > > > > [Tue Sep 25 12:32:27 2012] [notice] Server built: May 20 2011 17:39:35 > > > > [Tue Sep 25 12:32:27 2012] [notice] Parent: Created child process 1036 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > Scalars leaked: 1 > > > > [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Child process is running > > > > [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Acquired the start mutex. > > > > [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Starting 64 worker > threads. > > > > [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Starting thread to > listen on > > port 80. > > > > > > > > > > > > The suggested work around is disable de mod_perl. > > I did that modifying httpd.conf Removing the following lines: > > # load mod_perl > > LoadFile 'C:/PROGRA~2/OTRS/StrawberryPerl/perl/bin/perl512.dll' > > LoadModule perl_module modules/mod_perl.so > > LoadModule apreq_module modules/mod_apreq2.so > > > > But that not work because when apache start don´t find some files, > following > > text is a part from error.log from apache > > > > > > [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Child process is running > > [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Acquired the start mutex. > > [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Starting 64 worker > threads. > > [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Starting thread to > listen on > > port 80. > > [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no > > puede encontrar el archivo especificado. : couldn't create child process: > > 720002: index.pl, referer: > http://localhost/otrs/index.pl?Action=AdminQueue > > [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no > > puede encontrar el archivo especificado. : couldn't spawn child process: > > C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer: > > http://localhost/otrs/index.pl?Action=AdminQueue > > [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no > > puede encontrar el archivo especificado. : couldn't create child process: > > 720002: index.pl, referer: http://localhost/otrs/index.pl?Action=A ... > > oup=Ticket > > [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no > > puede encontrar el archivo especificado. : couldn't create child process: > > 720002: index.pl, referer: http://localhost/otrs/index.pl?Action=A ... > > up=Ticket; > > [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no > > puede encontrar el archivo especificado. : couldn't spawn child process: > > C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer: > > http://localhost/otrs/index.pl?Action=A ... oup=Ticket > > [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no > > puede encontrar el archivo especificado. : couldn't spawn child process: > > C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer: > > http://localhost/otrs/index.pl?Action=A ... up=Ticket; > > [Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not > exist: > > C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico > > [Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not > exist: > > C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico > > [Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not > exist: > > C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico > > > > Who can help me? with > > 1.- Avoiding Apache Crash or > > 2.- uninstall mode_perl > > > > I apreciatte your help > > > > Antonio > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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