Use ID=1 as the searcher. On Thu, Oct 25, 2012 at 9:47 AM, Peter Tester <rag4711-o...@yahoo.de> wrote:
> I wrote an postmaster pre-filter that searches in the tickets for an > existing external ID, if it's existing a new article to this ticket is > added. Otherwise a new ticket is added. > My problem is that I have to define the Agent ID (UserID) in the > Ticketsearch function in the pre-filter. > How can I handle searches in all tickets and not only supportef by the > selected agent? > > Thank you > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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