Hi Jober, You can check the postfix or sendmail configuration, also check the MX validation, maybe the server can't resolve the domain of the mail address quickly.
Carlos. 2012/11/1 Jober Mijares <ronnamija...@yahoo.com> > Hello people, > > I've a serious problem, when I try to reply a ticket, OTRS takes long > time charging the template or the page > > When I choose the option Note or Close the ticket, OTRS charged quickly, > but when I try to reply a ticket it takes long time and it's really > annoying. > > I have mod_perl to increase OTRS performance, nevertheless, it doesn't > change the perfomance, > > > o ModPerl::Util....................ok (v2.000004) > o Apache::DBI...................ok (v1.11) > o Apache2::Reload...............ok (v0.11) > > > I've been looking for on internet, but the only solution is install > Mod_perl, so I would like to know what can I do apart from this. > > Thanks > > OTRS 3.1.4 > mysql Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i486) using > readline 6.1 > apache 2 > debian 6.0.4 > > > Thanks > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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